Personality Styles, Workplace Communication, and Employee Satisfaction

Personality training can help you build a work culture that honors differences and enables more effective workplace communication – both of which contribute to employee satisfaction.

A vital part of any successful business is attracting and retaining hardworking and happy employees. Whether it’s a generous salary, a satisfying title or a rewarding office environment, employees need to be content in order to perform to the best of their abilities. Identifying what incentives bring in and keep the top talent happy, however, is difficult to determine – a new study reveals valuable insights. The factors that are important to you at work may have a lot to do with your personality.

A recent study by the Society for Human Resource Management (SHRM) has revealed the top factors that lead to employee satisfaction. As you read these, make a note how PERSONALITY STYLES & APPRECIATING DIFFERENCES contribute to employee satisfaction!

1. Respectful Treatment of all Employees at all Levels

65% of respondents say respectful treatment is a key to their satisfaction.

Maintaining a positive and reciprocal relationship between junior-, mid- and senior-level employees is vital for successful communication within and among departments. Ultimately, this sends a signal to lower-level employees that they’re an important part of their team, and that can definitely contribute to employee retention.

2. Compensation

61% say a vital part to employee satisfaction is their pay.

Only 26% say they are happy with their compensation.

The importance of compensation is not a surprising factor to employee satisfaction. Whereas the previous two stats are reflective of a worker’s need to feel like part of the team, fair compensation sends the message that their contributions are valued properly. Compensation was reported as more important among lower-level employees with less than five years of tenure and among those in organizations with 500 to 2,499 employees.

3. Trust between Employees and Senior Management

61% say a trust is a key to their satisfaction at work.

Trust between employees and senior management allows open and honest communication in the workplace. If employees can’t trust that their manager cares about their satisfaction or feels the manager doesn’t trust them then there will be a breakdown in communication – they will simply stop caring and stop communicating.

4. Job Security

Job security is key to the satisfaction of 58% of respondents.

Another no-brainer, high turnover rates and layoffs can significantly lower employee morale. Job security was rated as the No. 1 factor to employee satisfaction in five previous SHRM studies since 2002, so its relegation to No. 4 is actually another indication of optimism in the job market. This factor was more important to employees with little to no college education than those with university degrees.

5. Opportunities to Use Skills and Abilities

56% say this is a key to their satisfaction.

This is another factor that falls in line with the desire to have good relationships with a team. The majority of respondents are now looking to make contributions in fields they feel they excel in. While utilizing skills is a great way to gain job security, better pay and promotions. This also shows more optimism in the economy, as workers are slowly being reassured that income is available and that their career focus can now be placed elsewhere.

6. Feeling Safe in Your Work Environment

56% say this is a key to their job satisfaction.

This factor includes both physical safety and emotional safety. Building a work culture that honors differences and breaking down barriers to communication in the workplace all contribute to employee safety.

7. Employee Benefits

56% say this is a key to their satisfaction at work.

Well-being begins with finding a work-life balance! Employers and employees are realizing that time off is necessary to prevent burnout. With the sky-rocketing costs of health care, employer-sponsored health care benefits are becoming more and more important.

8. Organizations Financial Stability

54% say this is a key to their job satisfaction.

Employees recognize that their job security is linked to the organizations financial stability.

9. Good Communication Between Employees and Management

53% say good communication is key to satisfaction in the workplace.

This goes right in line with the previous statistic, as good relationships foster good communication, which in turn makes for happier and more productive workers. This factor was significantly more important to employees with longer tenures of 11 to 15 years. The SHRM study relates the need to have good communication as a way to cultivate an open and creative work environment. Poor communication has proven to stifle creativity and innovation, as employees can be reluctant to voice concerns and ideas because of a fear of repercussions.

10. The Work Itself

51% say that this is a key to satisfaction in the workplace.

Employees are beginning to evaluate whether their job lines up with thier own values and moral code. They are more satisfied in industries and with employers that reflect their own personal values.


Society for Human Resource Management: “2017 Employee Job Satisfaction and Engagement”